Returns & Refunds Policy

Last updated: August 2026

We hope every card you receive arrives intact and on time. If something goes wrong, please refer to the following.

1. Shipping & Delivery

We offer Free Worldwide Shipping. Orders are generally shipped within 1–2 business days after payment. International delivery times vary by destination, typically 7–21 business days, and may be delayed during holidays.

2. What Can Be Returned / Refunded

• The card you received has printing defects, damage, or obvious quality issues;
• Wrong style shipped, or quantity doesn't match the order;
• Parcel lost in transit (confirmed by the carrier).

3. Cases Not Eligible for Return

• Customized cards (e.g., premium custom cards or luxury gold-foil cards with engraved / specified content) are generally not eligible for no-reason returns or exchanges;
• Return requested for personal preference or subjective reasons with no quality issue;
• Already opened / used, affecting resale.

4. How to Apply

Please contact us within 7 days of delivery, with your order number and photos of the issue: email 2682771573@qq.com or call +86 18219128677. Once verified, we will reship, exchange, or refund (via PayPal).

5. Refund Method

Refunds will be returned to your PayPal account via the original route. Arrival time depends on PayPal and the issuing bank, typically 3–10 business days.

6. Shipping Fees

Return/exchange shipping caused by quality issues is borne by us; for non-quality reasons, the buyer bears the shipping (our free shipping applies to the initial shipment only).